At J.D. Power we amplify the voice of the consumer, and help brands improve the value of their products and services. Together, these principles empower everyone in the global commerce ecosystem, enabling better purchase decisions and better business results. Our aim is to be the premier leader representing the voice of the customer to drive improvement of products and services, and ultimately business results, for companies globally.
Delivering Insights and Driving Results
In Europe J.D. Power is specialized in the automotive industry. Our service portfolio includes market research in the field of customer satisfaction as well as consulting services for product and process improvement. Our consulting activities, which are controlled from the European headquarters in Munich include, the definition of product specifications, implementation of vehicle evaluations from the customer perspective, and the improvement of service quality in retail. Our unique selling proposition is that we represent the "voice of the customer" and that we can give goal-oriented and individual advice based on our unique data base.
We have been capturing and analyzing the Voice of the Customer globally for 50 years. Our industry benchmarks and reputation for independence and integrity have established J.D. Power as one of the world’s most well-known and trusted brands.
Beyond our proven process, J.D. Power’s strength is its people. They offer diverse disciplines, talents, and expertise, but share one common goal: to generate growth and long-term value for our clients.
Be where the voice of the consumer meets the value of the brand. At J.D. Power, you’ll be at the heart of commerce, working for a worldwide leader whose intelligence and insights are shaping the way people sell, and the way people buy.