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Who We Are

In Europe J.D. Power specializes in the automotive industry. Our service portfolio includes advisory consulting services and proprietary engagements. Our consulting activities, which are controlled from the European headquarters in Munich include the definition of product specifications, implementation of vehicle evaluations from the customer perspective, and the improvement of service quality in retail. We represent the "voice of the customer" and strive to provide goal-oriented and individual advice based on our unique data, research and deep industry expertise. 

What We Do


Integrate the Voice of the Customer into automotive strategic planning, product development, manufacturing, engineering, supply chain operations, launch and production, and sales and service


Data & Analytics

Millions of retail transactions. Here's where we put the figures that matter into sharp focus


Digital Customer Experience

Billions of uniquely complex customer experiences. Here’s where we strategize to turn the voice of your customer into award-winning loyalty

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Business Inquiries

J.D. Power Europe GmbH

Leopoldstraße 8-10
80802 München, Germany
Phone +49 89 288 0366 0
Fax +49 89 21093202

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