Who We Are
In Europe J.D. Power specializes in the automotive industry. Our service portfolio includes advisory consulting services and proprietary engagements. Our consulting activities, which are controlled from the European headquarters in Munich include the definition of product specifications, implementation of vehicle evaluations from the customer perspective, and the improvement of service quality in retail. We represent the "voice of the customer" and strive to provide goal-oriented and individual advice based on our unique data, research and deep industry expertise.
What We Do
Integrate the Voice of the Customer into automotive strategic planning, product development, manufacturing, engineering, supply chain operations, launch and production, and sales and service
Data & Analytics
Millions of retail transactions. Here's where we put the figures that matter into sharp focus
Digital Customer Experience
Billions of uniquely complex customer experiences. Here’s where we strategize to turn the voice of your customer into award-winning loyalty