At J.D. Power, we unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.

By amplifying the voice of the customer through research and insights that focus on driving consumer loyalty and advocacy, we help brands around the world improve the products and services they offer – enabling better purchase decisions and powering better business result

In Europe J.D. Power is specialized in the automotive industry. Our service portfolio includes market research in the field of customer satisfaction as well as consulting services for product and process improvement. Our consulting activities, which are controlled from the European headquarters in Munich include, the definition of product specifications, implementation of vehicle evaluations from the customer perspective, and the improvement of service quality in retail. Our unique selling proposition is that we represent the "voice of the customer" and that we can give goal-oriented and individual advice based on our unique data base.